KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN RAWAT JALAN DI RSU GMIM PANCARAN KASIH MANADO

Introduction.Effective therapeutic lack of communication between a nurse with patient resulted in the increasingly distress often what happens on patients can refuse to give act nursing by communication. Purpose this research is analyze The Relation Communication Nurse’s Therapeutic towards Outpatients’ satisfaction at Rumah Sakit Umum GMIM Pancaran Kasih Manado. This used descriptive analytic method cross sectional study approach. sampling technique accidental method. Method.Data collecting was conducted observation and questionnaires. collected data then processed SPSS version 16.0. Result.The test result chi-square got significant value p=0,000 that shows p smaller than α 0,05. Conclusion.of researcher found there relation Manado showed (p) = 0.000 < 0.05. 0,000 below alpha 5% (0,05).